Honestly, I don’t see how this place has any bad reviews. This is by far my favorite mechanic and I trust Dr. Vasken’s opinion much more than the service advisor at the BMW dealership.
I will never take my car to any other mechanic (and I have been to quite a few). When I take my car in he looks for what is wrong, gives me a diagnosis, and then tell me what repairs he can do within my price range. He explains what repairs are essential and what I can hold off on.
His honesty is refreshing to see from a mechanic. The BMW dealership quoted me at a $6,000 repair while he did the same work at a fifth of the price! All his work is far cheaper than taking it to the dealership and he usually gives me discounts on labour.
Not only is his work considerably cheaper but all of the repairs done to my car have lasted. Very satisfied! :) PS-If another mechanic is saying the Dr. Vasken is a crook you might want to be weary of their motives for saying such a thing….!
Doctor Vasken what a great guy! I was having transmission issues with my audi A4 and i took it into the Doctor.
It was my first time so i wasnt very sure and im not very good when it comes to keeping up with my Audi. I was scared i was gonna get a huge bill and the work was going to be crazy but vasken worked with me and told me exactly what was wrong and saved me extra money but letting me know what things were urgent and what werent.
He even showed me the parts that he changed! He was very honest and made sure i was satisfied. i have taken my car back couple times for oil change and Vasken always make sure to take care of me!
THANKS VASKEN AND STAFF!
I am so confident in and grateful for Vasken and his incomparably trustworthy service that, in spite of a busy schedule involving frequent travel, I have willingly driven as much as two hours round trip from Hollywood to Hermosa each time I’ve needed any kind of service for my car over the past four years.
Vasken was enthusiastically recommended to me by a business contact after I moved to LA in 2007. When I told the contact that Hermosa was too far from my home, he replied, “Make the trip; it’s worth it.” Ever since, no one else has touched my car for so much as an oil change.
The thing that makes Doctor Auto Tech so extraordinary is the scrupulous integrity exhibited in both the quality of the staff’s work and the honesty with which they operate. Vasken has never once recommended service unless it’s been needed (in fact, he’s talked me out of spending money on repairs he’s deemed unnecessary).
He is clear about needs and presents maintenance and/or repair options in layman’s terms, ensuring that the customer fully understands procedures and related costs before moving forward. My interest is in maintaining my car and its value in the most economic manner possible, and being able to trust an auto mechanic so strongly is a priceless commodity–especially in a town where cars are so vital to life and mobility.
On top of all of this, Vasken’s entire staff at Doctor Auto Tech is invariably pleasant, articulate and professional. They take pride in their work (as well they should) and always exhibit sincere gratitude to the customer.
I genuinely love this business, and it’s a pleasure to support it. On those periodic trips I make back and forth to Doctor Auto Tech, I pass a countless number of Vasken’s competitors–but it’s never occurred to me to go anywhere else. For as long as Vasken decides to stay open, it never will.
A note on the negative reviews below–particularly the one that casts suspicion on the validity of the positive posts: I cannot argue with your reviews as I was not there to witness your experience. I do however want to attest to the veracity of my review, and assure you that it was in no way “planted.”
I pride myself on my honesty and integrity, and would be glad to chat further with anyone about my tremendously positive experiences with Dr. Auto Tech. Please feel free to message me with any questions.
Always been ethical and honest about what they do. Never had any issues with these guys and I’ve been going there for quite some time now.
Always treated me very well, and their prices are more than fair so I will continue to be a loyal customer.
DR.VASKEN IS AMAZING!!!! I would not go to any other place to fix my car. He knows his stuff.
He first fixed minor parts with my VW Jetta and didn’t even charge me labor. I then was given a 2003 Mercedes C230 Kompressor and my handles were broken.
He had the part in the next day after I gave him my serial number and did not keep my car. He was fast and proficient.
Dr. Auto Tech treats you like family when you are there and that is what I look for in an auto repair shop. When my check engine light came on and I was not in town I was able to call Vasken and give him the codes to make sure I was getting a fair price.
That is what I call AWESOME CUSTOMER SERVICE! I ONLY TRUST VASKEN WITH MY CAR and always will! I HIGHLY RECOMMEND YOU TAKE YOUR CAR THERE! You will not be disappointed!
The BEST auto repair shop I have EVER been to!! Vasken is the most honest mechanic you will ever meet and did more work then I paid for and did it all cheaper then the Audi dealer would have for HALF of the work!
I am so sick of being ripped off by crooks in this industry and this shop is truly the best out there. I STRONGLY recommend them!
HAPPY HAPPY Customer! I have been taking my cars to Vasken for over 10 years. I even stop by to day hi even if i don’t have any car troubles.
He is trustworthy, honest and knows what he is doing. He will even lend you a car if you need one while yours is being fixed.
He fixes all makes. Thus far over the years he has serviced my: BMW, Honda, Jeep, Range Rover, Mercedes I am very satisfied… Don’t believe the guy below that said he is a crook. That guy must have had a terrible childhood… He probably hates Dr. Auto Tech’s dog too.
My 2007 Range Rover needed extensive mechanical repairs so I had it towed to the dealership for an estimate. After a detailed inspection, the dealership quoted me $5,800 to get the repairs done.
At that given time, I did not have the money for the expensive repairs so I had my vehicle towed back to my home. One of my neighbors noticed my car being towed back to my house and suggested I take my car to Dr. Auto Tech and see Dr. Vasken.
She assured me that he would be able to provide me with more of a reasonable quote. Not knowing where to turn I took my neighbors advise and called the Dr. That phone call ended up changing my life. Dr. Auto Tech is a family owned and operated auto repair business that believes in customer satisfaction and not like the dealership whose main concern was the pay.
Dr. Vasken and his wife Lena were so friendly and professional I was amazed. They repaired my vehicle for $2,300. Half of the repairs the dealership was suggesting wasn’t even necessary!!!!
They took care of me as if I was family. They take so much pride in customer service and the workmanship is impeccable. They even did a courtesy detail upon completion of repairs.
I have suggested many family and friends and they have all been very satisfied. I recommend Dr. Auto Tech to all yelpers!!!!!!!!!!!
I am a HAPPY HAPPY customer! I recently went to Vasken to repair the air conditioning in my 2001 BMW. I was blown away by his honest, trustworthy service.
I could tell immediately from the family business vibe I got that he was a good person who would do anything to get the car fixed. That is exactly what he did!
He did not stop until my car was in perfect condition. Vasken is trustworthy, honest and knows what he is doing. He even lent me a car while mine was being fixed.
I am extremely satisfied and will return to him with any other car issues I may encounter in the future! I highly recommend taking your BMW to Vasken if you want honest, quality, thorough service!
I took my wife’s 2004 land Rover Discovery to Vasken after it started to misfire and the service light had come on. My initial reaction to the shop was “wow it’s clean”.
He called an hour later to tell me he had located the problem with the ignition wires and coils. He asked me to come to the shop to look at a couple of other issues he had noted when the car was on the lift. The car car had coolant leaks from both heads. It was obvious this had been going on for awhile.
There were also numerous oil leaks. This is apparently common with all these Discovery’s. His recommendation was to fix the head since he had to dismantle a lot of the top end of the engine to access the coils and replace the ignition wires.
Of course the cash register kept ringing but he was giving me an honest appraisal. He also asked me about the ABS and TC light that would come on for no reason and then reset once the car was shut off. The dealer quoted a crazy amount of money to replace the ABS unit which I had said “no way”.
Vasken explained that by flushing the ABS system you free up the small valves in the system. So far it works perfect…no more ABS or TC light. The headliner was falling down and the driver window no longer worked. He fixed everything.
Trust me it wasn’t cheap but I was treated fairly and the work was done at the highest standard. Turns out he also works on Toyotas. I’ll be taking my 2000 LandCruiser there in the future.
I am so glad to have found Doctor Auto Tech!
I called Doctor Auto Tech on Monday of this week after business hours and left a message. My call was promptly returned on Tuesday morning by Vaskan, Owner who left me a voicemail. When I called back I had no problem getting to Vaskan directly (there is no routing through a service department here).
I explained to him that I needed to have a fuel injector inspection/cleaning and he advised me of the cost as well as time to complete the job.
I booked my appointment for Friday morning. Wednesday afternoon I called to change my appointment to Thursday and again was connected immediately to Vaskan and accommodated.
This morning I arrived 15minutes before they opened and was greeted by Vaskan upon arrival. He immediately was very welcoming and I knew that he was a trusted and reputable mechanic.
He took the time to review everything with me in detail, looked through all of my past paperwork of the last service I had on my car at the dealership and made a copy to keep with my records. The service was completed in exactly the time promised.
When I picked up my car, Vaskan went through everything with me, again in detail. He said that when he got in the engine the people at the dealership had left it very dirty and he had cleaned out everything and showed it all to me.
He let me know recommendations for my next services and exactly how much they would cost and the time they would take up front.
I must say that Vaskan and his team at Doctor Auto Tech made my experience wonderful. As a woman it is often a pain and can be intimidating to take your car in for service and they have gone above and beyond to erase this thought from my mind.
They will be my go-to for my Jetta for the rest of my time with it and for my cars in the future.
100% recommend!
We are selling our Land Rover and brought the car in for inspection of a few items. Check engine light was on, rear suspension seemed low and what we thought was a nail in the tire.
He very easily could have told us there were issues that needed attention, but instead he was honest and explained that the check engine light was a faulty sensor, nothing actually wrong, and that the rear suspension looks low after it has been sitting for a while and there was no nail in the tire, just a rock.
Air pressure holding fine. What a great guy. So frustrated that we didn’t find him sooner. We could have avoided much frustration and wasted dollars with the dealers.
Kinda wish we had a need to keep going back to this guy. I highly recommend him to anyone who has a BMW, Mercedes or Land Rover. You can trust what this guy tells you.